Support

How can we help?

Browse common questions below or reach out — we're happy to help.

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Contact Support

We typically respond within 1–2 business days.

support@digdeeperapp.com

Frequently Asked Questions

How do I start an AI Study session?

From the home screen, tap AI Study. Choose a book and chapter, then select a study method (SOAP, Inductive, Swedish, Lectio Divina, or Greek/Hebrew). Tap Start Study — the AI will generate a full study guide for that passage.

AI Study requires a Dig Deeper Pro subscription. New users get a 3-day free trial.

What's included in the free plan?

The free plan includes full Bible reading in KJV, NIV, and CSB, verse highlighting, notes and journaling, reading plans, joining one group, badges, and streaks. No time limit — free forever.

How do I cancel my subscription?

Dig Deeper subscriptions are managed by Apple. To cancel:

1. Open the Settings app on your iPhone.
2. Tap your name at the top → Subscriptions.
3. Tap Dig Deeper and select Cancel Subscription.

You'll retain Pro access until the end of your billing period.

How do I restore my purchases on a new device?

Sign in with the same Apple ID you used to purchase. Then open the paywall screen and tap Restore Purchases at the bottom. Your Pro access will be restored automatically.

How do groups work?

You can create a group or join one with a 6-letter invite code. Share your group's code with friends and they can join from the Groups tab. Free users can be in one group; Pro users can create and join unlimited groups.

My highlights aren't showing up. What should I do?

Make sure you're signed in — highlights are tied to your account and require an internet connection to load. Try closing and reopening the app. If the issue persists, contact us at support@digdeeperapp.com.

The AI study is taking a long time. Is that normal?

AI study generation typically takes 5–15 seconds depending on your connection. Results are cached for 7 days, so the same passage and method will load instantly on repeat visits. If it consistently times out, please contact us.

How do I enable morning verse notifications?

Go to your Profile → tap the settings gear → toggle Morning Verse on. You'll be prompted to allow notifications if you haven't already. Notifications are sent at 9:30 AM in your local time.

How do I delete my account?

To permanently delete your account and all associated data, email us at support@digdeeperapp.com with the subject line "Delete My Account." We will process your request within 30 days.


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